FAQ
Welcome to the Casa Morini FAQ page. We’ve put together answers to some of the most common questions about ordering, shipping, returns, and customer support.
If you need any additional help, please contact us at team@casamorini.com.
1. How long will it take to receive my order?
Our estimated delivery timeframe is:
- Handling time: 1–2 business days
- Transit time: 6–8 business days
- Estimated delivery time: 7–10 business days
Delivery times may vary depending on your location, carrier service, and order volume. For more information, please see our Shipping Policy.
2. Do you offer free shipping?
Yes, we offer free shipping within the United States and Canada.
You can find more details on our Shipping Policy page.
3. Where is Casa Morini located?
Casa Morini is an online store serving customers in the United States and Canada.
For business contact details, please see the contact information at the bottom of this page.
4. What should I do if I receive a damaged or incorrect item?
If your order arrives damaged, defective, or incorrect, please contact us as soon as possible at team@casamorini.com.
Include your order number and clear photos of the item received so our team can review the issue and assist you with the next steps.
5. Can I cancel my order after placing it?
We accept cancellation requests within 24 hours of placing an order.
If you would like to cancel your order, please contact us as soon as possible. Once an order has entered processing or has already shipped, cancellation may no longer be available.
6. What is your return policy?
We accept eligible returns according to our Return & Refund Policy.
To request a return, please contact us first so we can guide you through the process and confirm whether your item qualifies.
7. When will I receive my refund?
Once your returned item is received and reviewed, any approved refund will be issued to your original payment method.
Please allow up to 7 business days for the refund to appear, depending on your payment provider or bank.
8. Do your products come with a warranty?
Some items may be covered by a limited 30-day product-related support period, where applicable.
If you have a concern about an item you received, please contact us with your order details and a description of the issue. We will review your request and assist based on the product and situation.
9. How can I contact customer support?
You can contact our support team by email at team@casamorini.com.
We do our best to respond within 1–2 business days.
10. Do you ship internationally?
At this time, we ship within the United States and Canada only.
11. Do you have a physical store?
No, Casa Morini currently operates as an online-only store.
12. Do you accept bulk orders?
For bulk order inquiries, please contact us at team@casamorini.com with the product details and quantity you are looking for.
13. Do you offer exchanges?
If you would like a different size, color, or item, please contact us first.
Exchange availability may depend on stock and product eligibility. Full details can be found in our Return & Refund Policy.
14. How can I track my order?
Once your order has shipped, you can track it through the Track Order page on our website using your order information.
Contact Information
Store Name: Casa Morini
Address: 18519 Canoe Brk San Antonio, TX 78258, USA
Email: team@casamorini.com
Phone: +15874053134
Hours: Monday to Friday (9 AM to 5 PM EST)
