Shipping policy
At Casa Morini, we want your order experience to be clear and straightforward. This Shipping Policy explains where we ship, how long processing and delivery may take, and what to expect after placing an order.
Shipping Destination
We currently ship within the United States.
Shipping Cost
We offer free shipping on all orders within the United States.
There is no minimum order requirement.
Order Processing Time
Orders are processed within 1–2 business days from Monday to Friday.
Order cutoff time: 5:00 PM (EST), Monday to Friday
Orders placed after the cutoff time will be processed on the next business day
Orders are not processed on weekends or public holidays
Once your order has been processed, it will be prepared for shipment through one of our shipping partners.
Estimated Delivery Time
After processing, estimated transit time is 6–8 business days.
Estimated total delivery time:
7–10 business days
Please note that delivery times are estimates and may vary depending on destination, carrier delays, weather conditions, holiday periods, or other factors outside our control.
Shipping Carriers
We may use trusted shipping providers such as:
- USPS
- UPS
- FedEx
The carrier used for your order may vary depending on the shipping destination and package details.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email with tracking information.
You can also use the Track Order page on our website to check the status of your shipment.
Delivery Delays or Lost Packages
If your package is delayed, marked as delivered but not received, or appears lost in transit, please contact us as soon as possible. We will review the issue and do our best to assist you.
Before contacting us, we recommend checking:
Your shipping confirmation email
the tracking link
around your delivery location
with household members or neighbors, if applicable
Incorrect Shipping Information
Please make sure your shipping details are entered correctly at checkout. Casa Morini is not responsible for delays or delivery issues caused by incorrect or incomplete address information provided at the time of purchase.
If you notice an error in your shipping address, please contact us as soon as possible. We will do our best to help before the order is shipped.
Questions
If you have any questions about shipping or delivery, please contact our customer support team.
Contact Information
Store Name: Casa Morini
Address: 18519 Canoe Brk San Antonio, TX 78258, USA
Email: team@casamorini.com
Phone: +15874053134
Hours: Monday to Friday (9 AM to 5 PM EST)
